If you have any questions relating to delivery or returns after reading this information please email us at info@lsa-international.com with your query.

Delivery costs and timescales

We aim to dispatch all orders received Monday to Friday within 24 hours. For orders received over the weekend we aim to dispatch the following Monday. Please note that at busy times dispatch may take a little longer. Delivery will always be between 2-5 days.

Our products are packed with care and consideration. All products will be delivered in a strong white LSA box. Those with the gift box icon , will also include one of our beautiful LSA gift boxes.

We're well practiced in sending glass so our products rarely break in the post. In the very unlikely case that an item does break during delivery, we'll happily replace this for you in accordance with the terms in this document.

Policies and processes

1.1 Delivery

Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all products are available.
If delivery cannot be made to your address you will be informed as soon as possible.

Every effort will be made to deliver the products as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event we will inform you of any delay as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

1.2 Cancellations, returns and refunds

1.2.1 Your right of cancellation

You have the right to cancel your order with us at any time up to 10 days after you receive the goods. To cancel your order within this time frame you must notify us in writing, either by post or by email to info@lsa-international.com

Should you wish to cancel your order after the products have been delivered to you, you will be responsible for returning the goods to us at your own cost unless the goods are faulty. Please follow our returns procedure. You will be credited for the products within 30 days of receipt by us provided that the goods are returned complete, in perfect condition, unused, unwashed and with original packaging.

1.2.2 Returns policy

If you are not entirely delighted with the products that you have chosen you may return them to us within 10 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. You will be responsible for returning the goods to us at your own cost unless the goods are faulty.

1.2.3 Faulty product

In the unlikely event of you receiving a faulty product you should notify us in writing via info@lsa-international.com within 10 days of delivery. The goods should be returned to us in line with our returns instructions. Once we have received the goods back we will verify the fault. If the fault is verified we will either:

• Replace with the same item;
• Refund in line with our refund policy.

If the goods you have returned are not found faulty the goods will be returned to you at your cost.

1.2.4 Items broken during delivery to you

Our products are packed with care and consideration. We're well practiced in sending glass so it rarely breaks in the post. In the unlikely event that this does happen you will need to provide us with the following information, by email to info@lsa-international.com, within 48 hours of delivery:

• Photographic evidence of the broken product, making the quantity and product itself clear
• Your order number
• Details of the product names, and quantities broken
• Whether you would like a replacement or refund

Following this, you will need to return the product to us within 10 days.

Once we have received the goods back we will verify the fault. If the fault is verified we will either:

• Replace with the same item;
• Refund in line with our refund policy.

1.2.5 Wrong item delivered

If, by mistake we supply you with the incorrect item you must notify us within 10 days. The goods should be returned to us in line with our returns instructions, detailed under ‘Returns procedure’ below. Once we have received the goods back we will confirm that it is in fact an incorrect item and either:

• Replace with the correct item;
• Refund in line with our refund policy.

1.2.6 Extra items delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns procedure, if you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you may be charged for the goods.

1.2.7 Refund policy

If you are eligible for a refund, we will refund the card used to pay for the original order. Please note that it is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. We aim to action all eligible refunds within 7 working days from receipt of the returned goods, although the refund may take up to 30 days at the busiest times.

1.2.8 Returns procedure

For all returns, except where the item is faulty or we have delivered the wrong item, you will be required to pay for the return of the products to us.

To return any products to us, please complete the reverse side of the delivery note (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the delivery note with your completed returns information and send it back to:

Returns Department,
LSA International,
Unit E,
The Dolphin Estate,
Windmill Road,
Sunbury-On-Thames,
TW16 7HE

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.