Browse for FAQs, delivery, returns and product care information.
Orders
Placing an order
Which payment methods do you accept?There are a number of ways to pay. Choose from PayPal or ApplePay or use a Visa, Mastercard or Maestro payment card.
Which countries do you deliver to?We currently deliver to the United Kingdom and across the majority of the United States. View more information on our delivery page.
My payment isn’t being accepted? What should I do?If you experience a payment error at checkout, please verify that your billing address has been entered correctly. If your billing address is correct but the payment still fails to complete, we would recommend using an alternative card or payment method.
Can I order by phone?All orders need to be completed via our website. Should you have any questions or need help placing your order, please contact us.
I haven't received my order confirmation email. What should I do?Your order confirmation email may be within your junk folder. If it is not in your inbox or junk folder, please contact us.
How can I order a product that is currently out of stock?It is not currently possible to order a product that is out of stock. However, you can usually sign up to be alerted when the item comes back into stock. Visit the individual product page to see if this option is available.
I need help with an order. Who can I contact?Please email us at [email protected] or call us on +44 (0) 1932 789721 with questions or for help with an order.
Updating an order
How can I change or cancel an order?To request a cancellation or amendment please contact us. Amendments need to be made before the order is dispatched, which is often within 30-minutes of placing your order. If your order has been dispatched, you can still return your order following our returns process.
Payments
When will I be charged for my order?Your payment will be processed immediately, and taken within 5 days of placing your order, depending on which payment method you use.
