UK delivery  |  EU delivery  |  Returns, cancellations & refunds  |  Policies & processes 

UK Delivery

Free UK delivery

Delivery is free for UK orders over £15. Order before 3pm, Monday-Thursday, for next day delivery. Orders after 3pm or placed Friday-Sunday will be received within two days.

COVID-19

We are keeping our staff and customers safe whilst continuing to deliver your orders.

We use Parcelforce for UK delivery. In order to maintain social distancing and keep everyone safe, Parcelforce have suspended the need to sign for packages until further notice, 

Order placed Expected delivery* Cost
Monday - Thursday
by 3pm

Next day


FREE for orders over £15.

£4.95 for orders under £15.

 
Monday - Thursday after 3pm
Friday - Sunday

Within 2 days

 *Please note that we cannot guarantee next day delivery for Highlands and Islands and parts of Scotland.

European Delivery

COVID-19

We are delivering to EU countries where delivery is permitted by the local government. Please allow extra time for your order to arrive if there are local delivery procedures or delays in place.  

We deliver to the following EU countries.

Country Expected Delivery Cost
Austria 3-5 days £17.40 (FREE for orders over £50)
Belgium  3-5 days £12.95 (FREE for orders over £50)
Bulgaria 3-5 days £43.26 (FREE for orders over £150)
Czech Republic 3-5 days £20.40 (FREE for orders over £50)
Denmark 3-5 days £14.25 (FREE for orders over £50)
Estonia 3-5 days £22.40 (FREE for orders over £50)
Finland 3-5 days £22.40  (FREE for orders over £50)
France 3-5 days £12.95 (FREE for orders over £50)
Germany 3-5 days £14.25  (FREE for orders over £50)
Guernsey 3-5 days £14.25  (FREE for orders over £50)
Gibraltar 3-5 days £61.19 (FREE for orders over £200)
Greece 3-5 days £34.60 (FREE for orders over £100)
Hungary 3-5 days £17.00 (FREE for orders over £50)
Ireland 3-5 days £14.85  (FREE for orders over £50)
Italy Delivery suspended Unfortunately, we are not currently able to deliver within Italy due to government restrictions.
Jersey 3-5 days £14.25 (FREE for orders over £50)
Latvia 3-5 days £21.75 (FREE for orders over £50)
Lithuania 3-5 days £21.64 (FREE for orders over £50)
Luxemburg 3-5 days £12.95  (FREE for orders over £50)
Monaco 3-5 days £14.95 (FREE for orders over £50)
Malta 3-5 days £43.26 (FREE for orders over £150)
Netherlands 3-5 days £12.95  (FREE for orders over £50)
Norway 3-5 days £34.15 (FREE for orders over £100)
Poland 3-5 days £20.40 (FREE for orders over £100)
Portugal 3-5 days £24.10 (FREE for orders over £100)
Romania 3-5 days £43.26  (FREE for orders over £150)
Slovakia 3-5 days £20.40  (FREE for orders over £100)
Slovenia 3-5 days £20.40  (FREE for orders over £100) 
Spain 3-5 days £18.55 (FREE for orders over £50)
Sweden 3-5 days £20.40 (FREE for orders over £100)
Switzerland 3-5 days £22.40 (FREE for orders over £100)
Turkey 3-5 days £43.26 (FREE for orders over £150)

 

Returns, cancellations and refunds

1.1 Returns

If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be happy to offer you an exchange or refund, provided that the products are returned in an acceptable condition.

Orders placed between 28 November and 31 December 2019 may be exchanged at any time before midnight on 13th January 2020.

For more information on the returns process and to download our returns form please click here.

1.2 Cancellations

You can cancel your order with us at any time up to 14 days after you receive the goods. Simply notify us in writing, either by post or by email to info@lsa-international.com.

If your order has been delivered, you will be responsible for returning the goods to us. We will be happy to offer you an exchange or refund for the returned products, provided that any received products are in an acceptable condition. 

1.3 Returned or cancelled products

To be eligible for refund or exchange, products returned to us must be in an acceptable condition; this means that they must be complete, in perfect condition, unused, unwashed and with the original packaging.

1.4 Refunds

If you are eligible for a refund, we will refund the card used to pay for the original order. Please note that it is your responsibility to notify us of any changes to your card details. We aim to action refunds within 7 working days from receipt of the returned goods.

Policies and processes

2.1 Delivery

Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all products are available.
If delivery cannot be made to your address you will be informed as soon as possible.

Every effort will be made to deliver the products as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event we will inform you of any delay as soon as possible.

Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any claims that you make thereafter.

Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.

2.2 Faulty product

We take quality control very seriously but in the unlikely event that you receive a faulty product please notify us by emailing info@lsa-international.com within 10 days of delivery.

Please return the products to us following our returns instructions so that we can verify the fault. We will then either:

  • Replace with the same item;
  • Refund in line with our refund policy.

If the goods are found to be faulty, we will also refund your returns postage.

2.3 Items broken during delivery to you

Our products are packed with care and consideration. We're well practiced in sending glass so it rarely breaks in the post. In the unlikely event that this does happen you will need to provide us with the following information, by email to info@lsa-international.com, within 48 hours of delivery:

  1. Photographic evidence of the broken product, making the quantity and product itself clear
  2. Your order number
  3. Details of the product names, and quantities broken
  4. Whether you would like a replacement or refund

 If the fault is verified we will either:

  • Replace with the same item;
  • Refund in line with our refund policy.

2.4 Wrong item delivered

If we supply you with the incorrect item you must notify us within 10 days. The goods should be returned to us in line with our returns instructions, detailed under ‘Returns procedure’ below. Once we have received the goods and we confirm that it is in fact an incorrect item we will either:

  • Replace with the correct item;
  • Refund in line with our refund policy.

2.5 Extra items delivered

If we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns procedure, if you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you may be charged for the goods.

2.6 Returns procedure

For all returns, except where the item is faulty or we have delivered the wrong item, you will be required to pay for the return of the products to us. 

To return any products to us, please complete the returns form (which can be downloaded here) and clearly mark whether you would like a refund or exchange. Attach the completed returns form and your delivery note to the parcel and send it back to:

Returns Department 
LSA International
Unit C2, The Dolphin Estate
Windmill Road
Sunbury-On-Thames
Middlesex TW16 7HE
UNITED KINGDOM


When returning items we recommend that you obtain proof of posting as we cannot accept responsibility for parcels lost in transit.